• Applicability.

This paragraph prescribes the duties and responsibilities of Governmental, associations, societies, schools, universities and other voluntary bodies upon aviation disaster occurrence

All required actions are to be taken after coordination, with the JFASC / Family Support Investigator in Charge (FSIIC).

Any required compensations are to be submitted to the FSIIC who will in his turn transmit the request to Director AAIU who will inform DGCAA to take the required actions and coordinate with the different concerned parties.

  • Civil Defense Department and Jordan Red Crescent (JRC)
  1. Provide a representative to the JFASC to coordinate with other members of the operations center staff.
  2. Coordinate and manage the numerous organizations and personnel that will offer counseling, religious and other support services to the operation.
    • Qualified local resources should be integrated with JRC personnel to provide crisis and grief counseling, food services administrative assistance, and other Support services to family members and support organizations.
    • Crisis and grief counseling should be coordinated with the airline to contact and set up an appointment, if appropriate, with family members who do not travel to the site.

 

  1. Employ an accounting system to record cost data accurately in specific cost categories for later reimbursement.                  
  2. Activate personnel to provide crisis and grief counseling to family members and support personnel. This includes coordinating with the airline to contact and set up an appointment, if appropriate, with family members who do not travel to the site.
  3. Assess the needs and available resources of other agencies and coordinate with them to ensure ongoing emotional support for workers during the operation and provide debriefings before departure.
  4. Establish a joint liaison with the airline at each supporting medical treatment facility to track the status of injured victims and to provide assistance to their families.
  5. Coordinate with the airline to establish areas for families to grieve privately.
  6. Coordinate on site child care services for families who bring young children.
  7. Arrange a suitable inter faith memorial service days following the crash and a memorial service for any future burial of unidentified remains.
  8. Provide families, at their request with referrals to mental health professionals and support groups that are in the family member’s local area.
  • Ministry of Health.
  1. Provide a representative to the JFASC to coordinate with other members of the operations center staff of related issues and family requests for assistance.
  2. Provide necessary team members to assist the medical examiner in victim identification and mortuary services.
  3. Provide, if appropriate, a portable morgue facility and the necessary equipment and supplies to augment the local medical examiner’s capabilities.
  4. Monitor the status of incoming dental records and x-rays to insure that all records have been received. If not, take steps to obtain the records and x-rays.
  5. Develop a standard ante mortem questionnaire and disposition of remains form that can be adapted to meet medical examiner and State requirements. The disposition of remains form will be used to obtain directions from the lawfully authorized next of kin on what he / she desires the medical examiner to do with remains that may later be identified as those of their family member. Information collected from family members is strictly confidential and will be used only for medical examiner purposes.
  6. Interview family members who are both on site and off site for ante mortem identification information and disposition of remains information.
  7. Coordinate with the medical examiner to integrate personnel who are providing assistance to the medical examiner’s office into the morgue operation.
  8. Assist the medical examiner in notifying family members of positive identification and include an explanation of how identification was determined.
  9. Check remains prior to release to local funeral director. Insure that all documentation is correct and a chain of custody is established.
  10. Provide the AAIU with names of victims and their next of kin (NOK), relationship to victim, and addresses and telephone numbers of NOK. A source for this information is the ante mortem questionnaire.
  11. Assist the airlines, if requested, with finding next of kin to be notified.
  12. Provide, if requested, professional medical staff and technicians to assist in the care and recovery of injured victims.
  13. Assist the Red Crescent, if required, with additional trained and experienced crisis counselors.
  • Jordan Armed Forces and Royal Jordanian Air Force.
  1. Provide the use of a military installation for mortuary support operations.
  2. Provide personnel to assist-in the identification effort.
  3. Provide assistance for the offshore search, salvage, and recovery of nonmilitary aircraft wreckage.
  4. Provide within 24 hours a trained recovery team to assist in the recovery efforts at the crash site.
  5. Provide within 72 hours available dental records-and x-rays of military fatalities that are active duty, retired, veteran or reserve.
  6. Provide pouches and transfer cases for human remains.
  • Ministry of Foreign Affairs.
  1. Provide a representative to the JFASC to coordinate with other members of the operations center staff of related issues, such as obtaining dental records and dental x-rays from foreign families and responding to family requests for assistance.
  2.  Provide official notification to foreign governments that have citizens involved in the aviation accident after obtaining necessary information on foreign passengers from the airline.
  3. Assist the airline in notifying Jordanian citizens who may reside or are traveling outside Jordan that a member of their family has been involved in an aviation accident.
  4. Provide translation services to facilitate communications with the victim´s family and all interested parties.
  5. Assist the airline, the Governmental support staff, and others in maintaining daily contact with foreign families who do not travel to Jordan.
  6. Assist foreign air carrier´s employees and families of foreign victims with entry into Jordan and extend or grant visas.
  7. Facilitate necessary consulate and customs services for the return of remains and personal effects into the country of destination.
  8. Assist in the effort to provide the medical examiner the necessary information on foreign victims to complete death certifications.
  • Ministry of Justice.
  1. Provide, upon AAIU request, sufficient personnel to obtain fingerprint identification of aviation crash fatalities. This team will work with the medical examiner at the morgue location.
  2. The following responsibilities will only be implemented if the airline disaster is officially declared a criminal act:
    • Provide a representative to the JFASC to coordinate with other members of the operations center on related issues.
    • Provide information to victims and their family members, onsite and offsite. 
    • Assist JRC, if requested, with additional trained and experienced crisis counselors.
    • Provide updates to victims and their family members on the progress of the criminal investigation.
  • Governmental Civilian and Military Hospitals.
  1. Introduce the laboratories, equipment and any required service to the forensic medicine specialist.
  2. Provide expertise to the forensic medicine specialist if required.
  3. Avail spaces (beds) for any family member in case of health care requirement.
  4. Provide with any necessary study, research, magazines, periodic or any other publications that may be useful to the forensic medicine specialist or family members’ treatment.
  • Royal Scientific Society.
  1. Introduce any laboratories, equipment or any other tools required by the forensic medicine specialist or the JFASC FSIIC.
  2. Provide any required expertise to the forensic medicine specialist or the JFASC FSIIC.
  3. Provide with any necessary study, research, magazines, periodic or any other publications that may be useful to the forensic medicine specialist or family members’ treatment.
  • Unions, Societies and Associations.
  1. rovide any required assistance to the family members if the related victim is a registered member in any of each.
  2. Introduce any internal legislative consultation regarding the rights of the victim to the NOK or the delegated family member.
  • Forensic Medicine Specialist.
  1. xercises death causes and victims´ identification processes upon request from the AAIU IIC.
  2. Carry out his authorization to call any body listed in JCAR 2201.107 to introduce any required assistance.
  3. The primary responsible of determining the death causes victims´ identification reports to the FSIIC who will in his turn be the intermediate to the AAIU IIC.
  • Public Security Department
  1. rovide Policemen to the purpose of custody of the involved airline´s offices, facilities, counters and personnel.
  2. Isolate the airport re-union area and the family members’ residence hotel / areas from the public and media if the situation require.
  3. Arrange the traffic to and from the airport and the family members’ residence.
  4. Provide specialist of fingerprints to the forensic medicine specialist upon request.
  5. Introduce specialists in crime investigation if the accident was determined to be caused by criminal acts.
  6. Introduce any laboratories, equipment, tools, and expertise to assist in achieving the family support and victim’s identification processes.
  • Generality

Any expertise organization or person may not in any case, condition or time, may not refuse or delay the provide of any assistance required by the forensic medicine specialist or the JFASC FSIIC

10-7 COORDINATION.

  1. pon occurrence of aircraft accident, the involved Operator / Airline will call AAIU informing about the location of the JFASC and the accredited representative.
  2. Director AAIU will appoint an FSIIC who will be the manager of the JFASC.
  3. Airport Authority will appoint a representative who will be the controller of the Airport Re-union area and transfer the collected numbers of victims’ family members to the dedicated residence.
  4. The Airline will supply the airport with enough transportation media to facilitate the transfer process.
  5. All concerned bodies will be requested by the FSIIC to appoint representative and send him to participate in the JFASC. The representative/s should be instructed by his management to show full commitment to the JFASC FSIIC.
  6. By coordination with the residence management, the airline will avail an adequate space for the purpose of establishing JFASC control room.
  7. The control room mentioned in item (f) above will be equipped with the best communication media and office equipment.
  8. Periodic meetings will be held within the working day to discuss any progress and evaluate the Assistance Plan. The meeting will be headed by the JFASC FSIIC.
  9. The handling with the victims’ familymembers will be the duty of the related body representatives and the assistance supporting team.
  10. When seems appropriate, the FSIIC will request the airline representative to avail transportation media to the family members and the assistance support team to the accident site. No travel to the accident site should be made unless the FSIIC approves that.
  11. The forensic medicine specialist will exercise his duties in the dedicated morgue with no interruption by any of the representatives. The only liaison between the forensic medicine specialist, the family members, any other body and the IIC should be the FSIIC.
  12. Forensic medicine specialist should ask, through the FSIIC, the family members about anydocument of past x-ray, dental report or fingerprint…etc. that may help in the victims’ identification process.
  13. The victims should be transferred from the morgue to the autopsy center, which is located by the forensic medicine specialist.

Before starting the autopsy operation, family members are to be brought to initially identify the victim at that situation; the forensic medicine specialist will not begin the identification process or autopsy, unless required for the investigation. In case of non-identification due to hard damage to the victim’s body, the forensic medicine specialist will start the autopsy associated by the information presented by family members.

  1. The identified victim should be labeled and a list ofvictim’s identification is to be filled and signed by the forensic medicine specialist and passed to the FSIIC.
  2. o.After finishing the identification operation, the representative of the Ministry of Health should issue a Certificate of Death and submit it to the FSIIC.
  3. p.The representative of the airline should prepare for the funeral ceremony to every victim in accordance with his / her religious and cultural basis.

If the victim is from a foreign country, the representative should obey the wish of the family members by either burying inside Jordan or in his / her country. If the wish is determined to be buried in his / her country, the airline representative should coordinate with his airline to transport the victim.

  1. Every Body’s representative should adhere to the dedicated duties and responsibilities listed in this chapter in dealing with the family members before and after victim’s identification.

For this purpose, Red Crescent should deal with family members mental and emotional care, Jordan Armed Forces and Royal Jordanian Air Force should provide pouches and transfer cases for the remains, the tow bodies should also assist in the transportation of the family members to the accident site and the transfer of the victims’ bodies and remains to the morgue.

  • nder no circumstances should any action be taken without coordination with FSIIC.
  • he JFASC is adjourned after the last victim’s family member is assisted to the final results.
  • he only person who has the right to adjourn the JFASC is the FSIIC.